Tekkio support sets itself apart through a streamlined, two-tier support system. Unlike traditional three-level models, Tekkio second tier interfaces directly with our development teams, enabling quick resolution of problems even if code changes or other development support is required. Additionally, experienced users with a proven track record and a good understanding of Tekkio may skip first level support entirely if desired.

To make issue resolution as seamless as possible, case creation is handled directly through TekkioHub, eliminating the need for complex and time-consuming gathering and uploading of log files, configuration information, and performance metrics. With just a few clicks, users can submit all the relevant information, ensuring that our customer service specialists have everything they need to diagnose and address the issue without delays. This approach not only reduces the risk of miscommunication but also accelerates the resolution process by giving the support team immediate access to accurate, detailed data. This means less time spent troubleshooting and more time focusing on keeping your business running smoothly.